Shipping Info & FAQ
HOW MUCH DOES SHIPPING COST？
Most items at matcc.company is shipped with no extra cost. You can check the shipping fees on each product page & at checkout.
The prices of our products vary according to the location, warehouse you selected. You can view the shipping fees on each product page and at checkout.
If the product is sent from China, it will usually charge freight. If the product is shipped from your country, it is usually FREE SHIPPING.
HOW LONG WILL IT TAKE TO TRANSPORT？
a. Ship from local warehouse (US, UK, France, Gemany, Spain ): 5-12 working days
b. Ship from Chinese warehouse: 10-23 working days
Due to the COVID-19, the shipping may delay.
The time between when your order has been shipped and delivered to you. It takes 3-15 days at most times.
Total Delivery Time = Processing Time + Shipping Time.
The delivery time depends on the country you live in and the shipping method you chose for your order.
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures, or other causes.
Please contact us if the package does not arrive on time, our customer service will get back to you as soon as possible.
We are improving the delivery process to make your package more secure, so processing your order may be within 1-2 days.
If you have ordered multiple products, you may receive separate shipments, the delivery time may also differ.
HOW MUCH DOES SHIPPING COST IN CHINA WAREHOUSE？
Order price US$0.00 - US$30.00, shipping fee US$5.99.
Order price US$30.00 - US$60.00, shipping fee US$9.99.
Order price US$60.00 - US$100.00, shipping fee US$13.99.
Order price US$100.00 and above, free shipping.
DO I NEED TO PAY IMPORT TAXES AND DUTIES?
You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when the goods you have ordered from us arrive in your country.
We advise you to find out about the local regulations prior to ordering from us. matcc.company can not give you advice or information about tax rates and customs charges in your country.
If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
HOW CAN I FIND OUT ABOUT MY LOCAL IMPORT TARIFFS?
Every country has its own import regulations and restrictions. You can contact or refer to the official website of your local post office or customs agency to estimate the amount of import duties you may have to pay.
If you have any questions, please email [email protected] to contact us.
① CAN I CANCEL OR MAKE CHANGES TO AN ORDER?
Please contact Customer Support at [email protected] FIRST.
Before delivery,please contact Customer Service to cancel the order . If it has been shipped, it cannot be cancelled.
② CAN I CHANGE THE DELIVERY ADDRESS OF MY PACKAGE AFTER IT HAS BEEN SHIPPED OUT?
Before delivery ,you can contact Customer Service to correct the address.Unfortunately,we cannot change the shipment once the product is en route.
③ HOW CAN I TRACK MY ORDER?
In order to receive tracking information.YOU MUST CREATE AN ACCOUNT.
If you check out as a guest, tracking information will not be available. In addition, you may receive a password reset email from the MATCC official website. If necessary, you can reset your password according to the email message. Convenient to view order information.
④ I ORDERED MORE THAN ONE ITEM. WILL THEY ALL BE DELIVERED AT THE SAME TIME?We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used,depending on the product. Once an item has been shipped,you will receive a shipment notification email.
⑤ WHAT DO I DO IF I AM MISSING AN ITEM FROM MY ORDER?
Please contact Customer Service to request assistance. Any item(s) that are missing will need to be reported within ten days of delivery.
⑥ WHAT DO I NEED TO DO WHEN I RECEIVED A DIFFERENT PRODUCT THAN WHAT I ORDERED?
Please contact Customer Support at [email protected].
⑦ WHAT DO I DO IF MY ORDER ARRIVES DAMAGED?Please contact Customer Service to request assistance. Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and/or damaged item(s).
⑧ WHAT DO I DO IF I DID NOT RECEIVE MY ORDER?
In the event you did not receive your order or if the tracking information states 'DELIVERED' and you have not received the order, please contact Customer Service to request assistance.