Privacy Policy

We use cookies and similar technologies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience.

You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect your ability to use our products and services.

 

1 Definition of "Cookies"

 

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices.These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which isoutlined below.

 

2 Types of Cookies

 

Strictly Necessary Cookies

 

In order to provide you with fundamental services of our website,such as visit our website or make a purchase,these cookies are essential. If you disable these cookies, we will not be able to fulfill your request.

 

Performance Cookies

 

This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.If you disable or opt-out of these cookies, you may not be able to use certain features of our websites and services, and it may reduce the support or information that we can provide you.

 

Functionality Cookies

 

These cookies may remember the operations such as your preference so that we can provide you with better services and improve our operation models.If you reject these cookies, you may not be able to use certain functions of our websites.

 

Targeting Cookies or Advertising Cookies

 

These cookies collect information about your browsing habits in order to make advertising more personalize to you.These cookies may remember the websites you have visited and share them with the third parties such as advertisers.If you reject these cookies, you may not be able to use certain functions of our websites and services, and it may affect your experience.

 

Social networking cookies

 

These cookies are used to enable you to share pages and content on our websites and services through third-party social networking and other websites. These cookies may also be used for advertising purposes.If you reject these cookies, you may not be able to use certain functions of our websites , and it may affect your experience.

 

3 Cookies Placed by Third Parties

 

You may also encounter cookies on our websites that are placed by third parties. For example, when you buy our products online, our e-commerce vendor may use cookies and other technologies. We may also allow third parties to place cookies on our websites to track information about your online activities and/or across third-party sites or online services, including to send you targeted advertisements based on that information, which may include the remarketing of our products and services that you have viewed on our websites and on third-party websites.
This Cookie Statement does not apply to the cookies, applications, technologies or websites that are owned by and/or operated by third parties, or such third parties' practices, even if they use or access our technology to store or collect information. To understand how third parties use cookies, please review their privacy policies.

 

4 Controlling and Opting-Out of Cookies

 

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings. If you choose to reject cookies, as noted above, you may not be able to use certain features of our websites and services.

 

5 Other similar technologies

 

DPAPI (Data Protection Application Programming Interface) is a simple cryptographic application programming interface available as a built-in component in Windows 2000 and later versions of Microsoft Windows operating systems. In theory the Data Protection API can enable symmetric encryption of any kind of data; in practice, its primary use in the Windows operating system is to perform symmetric encryption of asymmetric private keys, using a user or system secret as a significant contribution of entropy.DPAPI can help record and store users’ personal data.

 

Data Cube is a simple application for record and analyze personal data.

 

If you choose to reject cookies, as noted above, you may not be able to use certain features of our websites and services.

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Customer Service

Contact MATCC- We're here to help.

 

MATCC brand fouce on cleaning products and has been committed to Provide high-quality and cost-effective products of home care & car care. MATCC brand products are sold through the Amazon platform and the MATCC official website platform. In order to let you get better and faster quality service, please follow the steps below to contact us.

 

I.Pre-sales consultation: 

Email to [email protected] OR Contact us via Facebook.


You can also search MATCC on Amazon or Facebook to know more about our products. Welcome to join our Facebook fans group.

 

II. After-sales help:

Purchased from Amazon stores or MATCC official website

a. Order from Amazon stores

Delivery issues: 

  • Please ask AMAZON CUSTOMER SERVICE for help.

    Path: Amazon website---Help page---Click Let Us Help You.

 

product problem:

  • Best Method: Contact the store salesperson directly on the Amazon website for processing

    Path: Amazon website---Store name---Ask a question---Mail us

  • Method 2: Provide your order number and send detail information including photos or videos related to product issues to [email protected].

  • Method 3: Provide your order number and send detail information including photos or videos related to product issues to the MATCC Facebook account.

 

b. Order from MATCC official website

Delivery issue: 

  • Provide your order number and send it to [email protected], tracking information will be feedback to you within 48 hours.

product problem:

  • Method 1: Provide your order number and send detail information including photos or videos related to product issues to [email protected].

  • Method 2: Provide your order number and send detail information including photos or videos related to product issues to the MATCC Facebook account.

 

III. Reply time:
a. Workdays: Reply within 24 hours.
b. Weekend: Reply within 48 hours.

 




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Once you have registered our website, we keep every information in our own encrypted database & won't to share your information with any other company.

Business in China Mainland:

Huali Road, Tianhe Distric Guangzhou Guangdong 510000

Business in Hong Kong:

Room 38, 11/F, Meeco Industrial Building 53-55 Au Pui Wan Street Fotan N.T. 999077

Email address: [email protected]